New Initiatives to Improve Passenger Experience at Berlin Brandenburg Airport

Ongoing collection, analysis, and reporting of passenger and commercial insights with the goal of performance optimisation.


From January 2023, Silverlining Research has in cooperation with KPI Aviation Marketing Solutions the contract for collecting passenger insights at Berlin Airport (FBB).

Our responsibilities include collecting high-quality insights that can help FBB to further improve the passenger experience. The insights help FBB to constantly improve their processes, procedures as well as commercial offerings.

The project involves more than 30,000 interviews annually with departing passengers collected by our local aviation fieldwork team on the ground. 


The results are reported monthly in our online reporting tool which allows the relevant project teams to gauge relevant insights, and development since previous periods and to deep-dive into specific areas and target groups of interest.

The contract period will minimum go to the end of 2027.

In search of insights?

Send us a message or give us a call – then we will figure out if we are a good match for your needs.

Kristian Budolfsen

Director & Partner
Silverlining Research
Mobile: +45 614 614 66

Terje Vammen

Senior Director & Partner
Silverlining Research
Mobile: +45 2986 1515

Discover more cases

Aviation & Mobility

Groundhandling Survey for Billund Airport

Silverlining Research has carried out a survey in 2019, 2022, and 2023 for Billund Airport (BLL) to measure the service level of BLL Groundhandling services.

Aviation & Mobility

Test of new seating design for Brussels Airport

Silverlining Research has in January 2024 carried out a survey for Brussels Airport (BRU) with the purpose of testing three different new designs of seating around specific gates.